Terms of Sale

Last updated: 20/06/25

These Terms of Sale apply exclusively to any purchase of a product from Guernsey Tartan (the “Site”, “we”, “us”, or “our”) through our website or directly by us.

Please read these terms (the “Terms”) carefully before placing an order through the online shop, by social media message, by email, by phone or by postal mail.

By submitting an order and/or making a payment, you are agreeing to, and accept all these Terms, and any policies referred to or made available by hyperlink. We have the right to revise and amend these Terms at any time.

Ordering

The display of products on our website or elsewhere is an invitation for you to make an offer to buy, which you do by submitting an order through the web store, unless you require a product that is produced or tailored to your individual specification (“Custom Item”), or have any special requirements, in which you can contact us at info@guernseytartan.com to discuss your requirements. We are under no obligation to fulfil Custom Item requests.

You are responsible for ensuring that any order you place is correct, accurate and includes all necessary information. We cannot be held responsible for any errors made when placing an order, and may accept or decline all or any part of your order for any reason and at any time before despatch.

We only process your personal information in order to honour our obligations under these terms, your information will not be used for any other purpose. Please see our Privacy Policy for further information on how we treat your data.

All prices are in GBP and are exclusive of any taxes or delivery charges, unless stated otherwise. Payment must be made in full for all the products at the time of placing the order, using our online payment system. Taxes and delivery charges will be added at the checkout. When placing an order you will receive automated order and payment acknowledgements.

As soon as possible, but within the applicable delivery time frame given, we will send you a shipping confirmation email that will constitute our acceptance of your order and state the anticipated shipping date with tracking information, if applicable. If any ordered product is unavailable, we will endeavour to inform you as soon as possible and you will be entitled to a full refund.

Description

We can give no guarantee as to the suitability of any product for a particular purpose, it is the customer’s responsibility to ensure that the products are suitable for their intended use prior to ordering.

We endeavour to ensure that our products on the website are displayed as accurately as possible. However, we are unable to guarantee that your computer monitor’s display of any colour will be accurate. All quoted sizes are approximate and are for guidance only.

Cancellation Rights

You have the statutory right under the Trading Standard (Fair Trading) (Guernsey) Ordinance 2023 (FTO) to cancel your order at any time up to 14 days after the day you receive your product (“cooling off period”). This does not apply to Custom Items. After this time, your product cannot be returned or cancelled, except if it is faulty.

If you want to cancel your order, you must contact us in writing (preferably by email at info@guernseytartan.com) during the Cooling-off period stating your order number and your wish to cancel, so that we can provide you with the return shipping information. You remain responsible for arranging, and the cost of, the safe return of the product to us, and must do so without undue delay, but no later than 14 days after exercising your cancellation rights.

You are the owner of the product once delivery has been made, and must take good care to ensure that it arrives back in ‘as new’ condition, unused and undamaged. If you have opened/unwrapped the product you must re-package it again carefully to ensure that it is protected during transport.

If you comply with your legal obligations, we will refund the price of the returned product together with any original standard delivery charges that were paid by you (but not where you chose a special or faster delivery method). We are permitted by law to reduce your refund to reflect any reduction in the value of the product if it is not received back in the same condition as when delivered to you.

When submitting your order, it is your responsibility to make sure that all measurements and requirements are accurate and complete. You accept that we have no liability for errors or defaults in a Custom Item where we are not at fault, and a Custom Item cannot be returned or refunded if it does not meet your expectations or you are dissatisfied with your choices.

When your order for a Custom Item is accepted, you will not be entitled to cancel or make any changes to it. However, if you have made a mistake or change your mind before we have started manufacture, we use our reasonable endeavours to cancel the order or incorporate any changes, but this is not guaranteed and is at our sole discretion. Where changes are possible, we will ask you to confirm any change to the price, delivery, or anything else before going ahead.

Any refunds will only be made back to the original method of payment.

We will not be liable for any fault arising due to alteration, fair wear and tear, damage, or misuse of an item.

General

We are entitled to address all notices and communications to you via email and/or billing address/phone number provided with your order.

These Terms are governed by Guernsey law, and you agree that the Guernsey courts shall have exclusive jurisdiction over all claims and disputes.

Nothing in these Terms will exclude or limit our liability for (i) fraud or other criminal act, (ii) personal injury or death caused by our negligence, or (iii) any other liability that cannot be excluded by law, and nothing in these Terms will operate as to reduce your rights as a consumer.

To the extent permitted by applicable law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of use, profits, business or goodwill) however arising out of, or in connection with, any fault with the product, and in no event will we have any liability to pay any compensation other than to refund to the purchase price (and shipping costs where applicable) of the relevant product.